Who We Are
This policy applies to ACProducts, Inc. (acpi) and all of its affiliates. You can find our family of brands here.
Information Collected and Processed by Us
Visiting our Websites
When users visit our websites and click on various links (i.e., request pages from our server), our web server automatically collects some information about the users, including their IP addresses, rough geographic location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of users’ service use. The collection of this information is necessary for us to help diagnose problems with our server and to administer and improve our websites to provide the best user experience for website visitors. From this information we compile broad demographic information about our users to aid in our legitimate business interest of improving advertising or the usefulness of our websites for our users. This demographic information does not contain anything that can identify users personally. However, we may combine demographic information supplied by a subscriber at registration with site usage data, to provide profiles, in aggregate form, about our users and their preferences in the content of the site and advertising. We may share this composite information with our advertisers to help them better understand our services, but we do not give advertisers or other third-parties information about individual users or their usage of the websites.
Users may object to the processing of their data for the above mentioned purposes for any reason or no reason; however, due to technical reasons, it is not possible to entirely stop processing for users that visit our websites, even if they have objected to us doing so. Users should not visit our website if they do not wish to have any of their information processed.
Users may inquire about our products and services by visiting our websites and entering in their name and contact information. This information is collected and processed, at our users’ request, for the purpose of addressing their questions or comments related to our products and services.
After we complete the processing of a request, the correspondence is to be kept only for the period of time required under statute or legal retention periods and the contact information is then deleted.
Setting up an Account
When setting up an account on an acpi brand website, users will be asked to provide personal data, such as their name and email address. This information will be stored and processed by us to fulfill or in furtherance of a contract or prospective contract between a user or the user’s organization and us. Users may deactivate their customer accounts or notify us of their objection to us holding and/or processing the information they provide with respect to their account at any time by contacting that brand’s customer service team. In either case, we will delete their information and deactivate their account.
Signing up for Newsletters or Entering acpi-Sponsored Contests
We may also store and process e-mail addresses provided by our users to send out e-mail newsletters and promotional e-mail to our users about services and products offered by our websites if users opt in to receive such communications. By opting in, users are consenting to our sending the requested newsletters, emails or other communication. If users want to subsequently opt out of receiving these communications, they can click on the “Unsubscribe” link in any newsletter or promotional e-mail and we will delete their contact information.
Furthermore, we may occasionally sponsor a contest or conduct a poll on one or more of our websites where, in order to participate, users must enter personal information, including name, phone number and address. We will collect and process this information in furtherance of our users’ desire to participate in such contests and polls. After the completion of the contests or polls, we will keep user information only in accordance with law or our legal retention periods, unless directed otherwise by our users (for example, if a user, through the entry of a contest, also opts-in to receive our advertisements or newsletters).
Occasionally, we may conduct a contest or poll through one of our third-party marketing agencies. In such cases, the collection and processing of participants’ personal information will be done by such third-parties and subject to their own privacy policies. Our users will be notified if we use a third-party agency to conduct any of its contests or polls.
We occasionally contract with third parties to provide services to our users. In performing their duties under these contracts, these third parties may have access to personal information supplied by our users; however, they are required to maintain the confidentiality of this information and are prohibited from using the information for purposes outside the scope of the contract between us and such third party. Some of our third party processors include payment processors, analytic providers and software developers.
You may also choose to interact with us on social media, for example by following, commenting on, or sharing content. Based on your social media privacy settings, most social media platforms, like Facebook, analyze how you interact with us, other companies, and combine it with other information to target advertisements.
We will not reveal any personal information that users provide to us to any third party unless necessary to fulfill a contract, a user provides his/her consent or the disclosure is permitted under applicable law. Third parties will not contact our users through the use of our e-mail newsletter lists except through advertisements within the newsletters themselves, or unless users ask to be placed on a list to receive e-mail from our advertisers on subjects of interest.
For more information, including how to reject or manage cookies, please go to www.allaboutcookies.org.
In addition, in order to achieve our legitimate interest of providing our users with a better customer experience, some of our sites use Google Analytics, a web analytics service provided by Google, Inc. (Google).
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Google is certified under the EU-US Privacy Shield, which provides a certain level of data protection with respect to the processing of data by Google. Users may block the use of Google Analytics’ analysis by either downloading and installing the Google Browser Plugin and opting out of the use of their cookies or by selecting the relevant setting in their browser, which you may access through the links above. For more information, please visit https://www.google.com/analytics/terms/de.html.
Retaining Personal Data
We shall not retain personally identifiable information for any purpose or purposes longer than is necessary to fulfill such purpose or purposes.
Notwithstanding the other provisions of this policy, we may retain and process users’ personal information where such retention is necessary for compliance with a legal obligation to which we are subject, or to defend or exercise legal claims.
Children’s Online Privacy Protection
The acpi websites comply with the Children’s Online Privacy Protection Act of 1998, which protects the privacy of children using the Internet. We do not knowingly collect contact or personal information from children under 13. If we become aware or are notified that we have personal information belonging to someone under the age of 13, we will promptly delete the information.
Our websites may enable you to access third-party websites, services, or other content. Please note that we do not control and are not responsible for how those third parties may treat your personal information. Instead, you should look to those parties’ policies and practices to understand how they treat your personal information.
Your California Rights
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of personal information about California consumers that we have collected or disclosed within the preceding 12 months. If you are a Company employee or independent contractor residing in California this section does not apply to you and you will receive a separate Workforce Privacy Notice from the Company.
What We Collect
We may collect the following categories of personal information:
- Identifiers, such as name, contact information, and online identifiers (e.g., IP addresses);
- Personal information, as defined in the California customer records law, such as name, address, telephone number, email, passwords and reminder questions/answers, and payment card information;
- Commercial or financial information, such as transaction or purchase history, and payment methods;
- Audio, electronic, visual and similar information, such as call recordings from our customer service center or pictures of a finished project;
- Internet or network activity information, such as browsing history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements;
- Geolocation data, such as a device location and IP location; and
- Inferences drawn from any of the personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.
From Whom Do We Collect
We collect this personal information from you and from other categories of sources, which include our parent, subsidiary, and/or affiliates (together, “Affiliated Entities”); public databases; and other third parties, when they share their information with us, including trade partners such as home builders, dealers, and home centers.
How We Use What We Collect
We use and disclose this personal information to operate, manage, and maintain our business; process payments; to provide our products and services; manage vendor and trade partner engagements; and accomplish other legitimate business and commercial objectives.
To Whom We Disclose
As described above in this Policy, we disclose personal information to our Affiliated Entities; service providers (including internet service providers, data analytics providers, and payment processors); business partners (including trade partners such as home builders, dealers and home centers); third-party sponsors of sweepstakes, contests, and similar promotions; third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock; and public or government entities to comply with our legal obligations.
Third-Party Marketing and Selling
We do not provide your information to third parties for their direct marketing purposes. Neither do we intend to sell your personal information to third parties without providing you notice and an opportunity to opt out.
Right to Request
If you are a California resident, you may have the following rights under the CCPA if you submit a verifiable consumer request:
- To receive disclosure of the following information covering the 12 months preceding your request:
o The categories of personal information we collected about you;
o The sources from which we collected such personal information;
o The specific pieces of personal information we collected about you;
o The business or commercial purpose for collecting personal information about you; and
o The categories of personal information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such personal information (if applicable).
- To request deletion of your personal information by us, subject to the exceptions provided by the CCPA;
- To be free of unlawful discrimination on the basis of having exercised your rights under the CCPA; and
- We will respond to your request consistent with applicable law.
How to Make Requests
If you are a California consumer, you may make a request by contacting us at:
If you make a request, we will acknowledge we have received it within ten days. If you do not receive a response, please ensure your request was submitted properly or call us at 1- 888-259-9761.
How We Verify Your Request
In order to process your request, you must provide us with the following personal information, which will be used solely for the purpose of verifying your identity:
- Name; and
- Residential address to which parts were shipped or at which customer service/warranty care was provided
Upon receipt of this information, we will compare the personal information you provide in connection with your request to the consumer information we have in our systems and applications to determine whether or not we have any of your personal information. If additional information is necessary to verify your identity, we will send a Requesting Additional Information letter to you using the same method of communication you used to submit your request unless you designate a different method of communication.
Designating an Authorized Agent
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf.
Do Not Track Requests
Some web browsers or smartphones have the ability to set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our websites do not recognize “Do Not Track” signals.
Changes to this Policy
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are aware of any such changes. If we make material changes to the way we treat your personal information, we will take reasonable steps to notify you.
If you have any questions about this privacy statement, the practices of this site or your dealings with acpi or its affiliated companies, please us at 1- 888-259-9761or via email at firstname.lastname@example.org.